Ok, time to get back into this blogging thing.
So today, I am reflecting on The Magic Word or actually words, for dealing with unpleasantness found in this little video. I saw this on Workplace Diva' s blog. I must remember these the next time I find myself in a distressing situation.
How many times have I been insulted by patients or their family members? Too many times, and afterwards I am left wondering
1. What did I do to provoke them?
2. How could I have handled that better?
3. How can I fix this relationship so we can work together harmoniously?
I know I will continue to work with patients, families, and co-workers that I don't like, but I know I can make it work if I can understand where we went wrong.
"That's interesting, tell me more." Or "That's interesting, why would you say that?" Are definitely great ways to get the conversation going and find out where that person is coming from. Then, I can turn the relationship around (pun intended). Simple, yet effective.